Your use of this website www.gelertpetnutrition.com and any product or service contained within constitutes acceptance of these Terms & Conditions.
These terms and conditions may be amended at any time by updating this page.
Gelert Country Choice is a registered brand which is owned by Cambrian Pet Foods Ltd.
- Pricing Policy
Cambrian Pet Foods Ltd make every effort to ensure that the pricing and other information displayed on this website is correct and up to date. However, if an error in the pricing of a product or any other error is found then Cambrian Pet Foods Ltd cannot be held responsible. The user acknowledges that information, products and services on this website may include errors or inaccuracies.
- Postage & Packaging
Full postage and packaging details are shown on the Delivery Information page. All deliveries to the mainland UK are charged at £5.50 per order up to 16kg. If your order exceeds this there may be additional charges applied by our Couriers. Please note that certain postcodes in the UK may also incurr additional delivery charges again applied by our Couriers, please see Delivery page for more details https://gelertpetnutrition.com/gelert/delivery-returns/.
Full payment for all the goods must be received before your order can be accepted. Once payment has been received a confirmation of your order will be sent by email to the email address provided by yourself. Our acceptance of your order brings into existence a legally binding contract between us. Please check this confirmation email carefully and notify us immediately by email if there are any errors. Please submit these details as soon as possible.
We reserve the right to cancel the contract between us if:
– we have insufficient stock
– we cannot deliver to your area
– there are adverse circumstances outside our control e.g. delivery issues
– one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
If we have to cancel your contract we will notify you by email and will re-credit to your account any sum deducted by us from your credit card within 30 days of your order. We will not be obliged to offer any compensation for any disappointment suffered.
- Refunds & Exchanges
Purchases Made Via Our Website
If you wish to exchange or return any items that were purchased via this website then you can cancel your order within 14 days of receiving the goods to arrange a full refund or an exchange (to same value). Please notify us via email at email@example.com if you wish to exchange or return the goods. The items will need to be returned within 14 days of notifying us.
You will need to return the item with original packaging to: Cambrian Pet Food Ltd., Tywi Valley Food Park, Llangadog, Carmarthenshire, SA19 9LY
We would appreciate it if you could give us a reason for your return to enable us to monitor customer satisfaction. We recommend that you ask for a receipt from Royal Mail as proof of posting as we cannot be held responsible if the item is lost in transit.
Once you have notified us that you are cancelling your contract, any sum debited to us from your credit or debit card will be credited to your account within 30 days of your order provided that the goods are received by us in the condition they were in when delivered to you. If you do not return the goods or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
Purchased Made Via A Stockist
We offer a 100% money-back satisfaction guarantee. We will need to know where and when the product was purchased and the reason for the return. Please return the packaging, any unused product and your full contact details for full refund of the purchased price and postage.
Returns address: Cambrian Pet Food Ltd., Tywi Valley Food Park, Llangadog, Carmarthenshire, SA19 9LY
- Customer Details
We never sell or pass on our customer details. In addition we do not store customers’ credit or debit card details. If you pay online then your payment will be processed by Sagepay’s secure encrypted system which means that we never even see your credit or debit card details.
- Liability Disclaimer
The entire liability of Cambrian Pet Foods Ltd for any claim shall not exceed the price of the products or services supplied by Cambrian Pet Foods Ltd.. Every effort has been made to ensure that this website is free from any computer viruses or similar. However Cambrian Pet Foods Ltd or their agents cannot be held responsible for any damage or loss incurred by using this website.
In no event will Cambrian Pet Foods Ltd, their employees, contractors, suppliers, agents, affiliates, website designer, web host or assigns be liable to ANY party for any indirect or direct or consequential or incidental costs arising out of or in connection with this agreement, web content or website links.
- Third Party Links
Cambrian Pet Foods Ltd are not responsible nor liable for your use of any other websites which may be accessed via links within this website. Cambrian Pet Foods Ltd are not responsible for their content. Any such links are provided as a service to users of this website and their inclusion in this website does not constitute an endorsement by Cambrian Pet Foods Ltd..
- Intellectual Property
The Gelert website, logo, content, imagery and text cannot be copied or edited without our express prior written permission. All designs are protected by copyright.
- Governing Law
These Terms and Conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the English courts.
Gelert Country Choice is a brand that owned by Cambrian Pet Foods Ltd
Cambrian Pet Foods Ltd
Tywi Valley Food Park
Main telephone: 01550 777 262
VAT: 366 5233 44
Company registration number: 162 4292
Registered address: Suite 1, 3rd Floor 11-12 St. James’s Square, London, United Kingdom, SW1Y 4LB